Master·Care is a dynamic and growing company dedicated to improving the lives of vulnerable older adults. We are seeking caring and dedicated Care Navigators to join our team of talented care professionals who are genuinely making a difference. Master·Care is a family-first company that supports our team in maintaining a healthy work-life balance.

Join the Master•Care team as a Care Navigator!

Master•Care, Inc. was created exclusively to bridge medical and non-medical services through the CalAIM program. Enhanced Care Management, Housing Navigation, and Assisted Living Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management and Transition services to patients using a “Master•Care Plan.” We provide Person-Centered Care Navigation to help our patients achieve their goals and improve their health outcomes.

This position requires the ability to serve patients in person and remotely within the assigned region.

Duties and responsibilities:

• Provide person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Care Navigators are the primary point of contact for assigned patients
• Complete comprehensive in-person assessments of all assigned patients
• Develop and execute the Master Care Plan for assigned patients, managing patients’ expectations and communicating clearly.
• Respect and understand assigned patients’ goals and wishes, and empower patients to implement these goals and wishes to improve overall health and well-being.
• Develop awareness of and remain sensitive to patients’ and patients’ families’ values, beliefs, and perspectives.
• Conduct in-home and virtual patient appointments as required.
• Responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient care and transitions.
• Regularly communicate with providers and care team members involved in your patient's care to ensure goal alignment and better serve your patient.
• Foster good professional relationships with customers, providers, and community resources
• Work with executive leadership, clinical team members, care navigation team, and providers to achieve ECM goals; ensure compliance with provider and managed care plan standards for each assigned patient.
• Be aware of applicable laws and regulations and ensure compliance with all applicable laws and regulations.
• Properly handle and dispose of personal health information
• Maintain a professional, safe, and clean work environment
• Maintain a positive and respectful work environment

Skills and Specifications:

• Compassionate and professional demeanor
• Excellent leadership qualities
• Ability to work independently and as part of a team
• Excellent oral and written communication skills
• Work independently without direct supervision
• Excellent customer service skills
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Strong relationship and network builder
• Proficient with technology as necessary to operate patient management and other software required to deliver services
• Punctual, organized, and efficient

Education and Qualifications:

• Degree or other credentialing in social work, gerontology, geriatric care management, or equivalent verifiable professional work experience
• Three or more years of quality assurance, delivery, and management experience in health care, community-based senior services, senior living, senior care, or a similar environment
• Knowledge of and experience with both clinical and non-medical services for the older adult population and those with chronic health conditons
• Ability to communicate professionally and effectively with patients, families, providers, community resources, and all Company team members.
• Bilingual or multilingual is desired but not required
• The ability to perform the physical demands of this position, including:
  • Sit and/or stand for long periods
  • Navigate stairs, bend, and reach
  • Lift, push, or pull a minimum of 10 lbs.
  • Drive and maneuver in and out of an automobile frequently.

Benefits

• Starting Pay: $33 per hour
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed 
• Professional development opportunities

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. 

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

·      Primary contact with local medical and nonmedical providers

·      Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals

·      Develop referral relationships and placement providers to reach Company objectives

·      Assists in the development and provider relations of local resources.

·      Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients

·      Develops and executes the Master Care Plan for assigned ECM and CS patients

·      Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being

·      Conducts In-home or Facility Assessments as necessary or required

·      Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives

·      Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person

·      Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

·      Communicates professionally and effectively with patients, families, providers, and team members.

·      Maintains a compassionate and professional demeanor

·      Exhibits and embodies excellent leadership qualities

·      Is an active and devoted team player

·      Anticipates obstacles and challenges, proactively providing innovative solutions

·      Is an effective trainer

·      Possesses excellent oral and written communication skills

·      Exhibits exceptional customer service skills

·      Builds strong relationships and networks

·      Is proficient with technology

·      Is punctual, organized, and efficient

Education and Qualifications:

·      Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care

·      Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment

·      Knowledge of and experience with both clinical and non-clinical services for elderly populations

·      The ability to perform the physical demands of this position include:

•      Sit and/or stand for long periods

•      Navigate stairs, bend, and reach

•      Lift, push, or pull a minimum of 10 lbs.

•      Ability to travel throughout assigned territory as required: El Dorado County County Area

Benefits

·      Starting Pay: $25-28 per hour

·      Incentives  

·      Medical, Dental, Vision, Life, 401K, and PTO

·      All business mileage and expenses are reimbursed

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. 

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

·      Primary contact with local medical and nonmedical providers

·      Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals

·      Develop referral relationships and placement providers to reach Company objectives

·      Assists in the development and provider relations of local resources.

·      Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients

·      Develops and executes the Master Care Plan for assigned ECM and CS patients

·      Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being

·      Conducts In-home or Facility Assessments as necessary or required

·      Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives

·      Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person

·      Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

·      Communicates professionally and effectively with patients, families, providers, and team members.

·      Maintains a compassionate and professional demeanor

·      Exhibits and embodies excellent leadership qualities

·      Is an active and devoted team player

·      Anticipates obstacles and challenges, proactively providing innovative solutions

·      Is an effective trainer

·      Possesses excellent oral and written communication skills

·      Exhibits exceptional customer service skills

·      Builds strong relationships and networks

·      Is proficient with technology

·      Is punctual, organized, and efficient

Education and Qualifications:

·      Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care

·      Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment

·      Knowledge of and experience with both clinical and non-clinical services for elderly populations

·      The ability to perform the physical demands of this position include:

•      Sit and/or stand for long periods

•      Navigate stairs, bend, and reach

•      Lift, push, or pull a minimum of 10 lbs.

•      Ability to travel throughout assigned territory as required: Butte, Yuba, Sutter, Colusa, Glenn, Tehama, Plumas Counties

Benefits

·      Starting Pay: $25-28 per hour

·      Incentives  

·      Medical, Dental, Vision, Life, 401K, and PTO

·      All business mileage and expenses are reimbursed

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. 

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

·      Primary contact with local medical and nonmedical providers

·      Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals

·      Develop referral relationships and placement providers to reach Company objectives

·      Assists in the development and provider relations of local resources.

·      Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients

·      Develops and executes the Master Care Plan for assigned ECM and CS patients

·      Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being

·      Conducts In-home or Facility Assessments as necessary or required

·      Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives

·      Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person

·      Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

·      Communicates professionally and effectively with patients, families, providers, and team members.

·      Maintains a compassionate and professional demeanor

·      Exhibits and embodies excellent leadership qualities

·      Is an active and devoted team player

·      Anticipates obstacles and challenges, proactively providing innovative solutions

·      Is an effective trainer

·      Possesses excellent oral and written communication skills

·      Exhibits exceptional customer service skills

·      Builds strong relationships and networks

·      Is proficient with technology

·      Is punctual, organized, and efficient

Education and Qualifications:

·      Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care

·      Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment

·      Knowledge of and experience with both clinical and non-clinical services for elderly populations

·      The ability to perform the physical demands of this position include:

•      Sit and/or stand for long periods

•      Navigate stairs, bend, and reach

•      Lift, push, or pull a minimum of 10 lbs.

•      Ability to travel throughout assigned territory as required: Yuba City, CA & Marysville, CA/ Sutter & Yuba County Areas

Benefits

·      Starting Pay: $25-28 per hour

·      Incentives  

·      Medical, Dental, Vision, Life, 401K, and PTO

·      All business mileage and expenses are reimbursed

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

The Accounting Customer Service Assistant plays a crucial role in ensuring customer satisfaction by providing support related to billing, account inquiries, and financial transactions. Responsibilities include managing customer inquiries, processing payments, maintaining accurate records, and collaborating with the accounting team to resolve any discrepancies. The ideal candidate should possess strong communication skills, attention to detail, and a foundational understanding of accounting principles.

The Accounting Customer Service Assistant serves as the first point of contact for customers needing assistance with their accounts. A typical day involves managing calls and emails, addressing billing inquiries, and ensuring customer satisfaction through timely and accurate responses. The Accounting Customer Service Assistant with assist with data entry and maintaining financial records, ensuring that all transactions are logged correctly. Building rapport with customers and understanding their needs can lead to better service and quicker resolution of issues.

Training on the specific accounting software used by the company is provided, ensuring that the Accounting Customer Service Assistant is equipped to handle various tasks effectively. This role can also involve collaboration with other departments to improve processes and enhance customer experience.

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat regarding billing and account issues.

- Process payments and refunds accurately and efficiently.

- Maintain and update customer records in the accounting system.

- Assist in resolving discrepancies and provide solutions to customer concerns.

- Collaborate with the accounting department to ensure accurate financial reporting.

Qualifications:

- High school diploma or equivalent

- Degree or equivalent experience or certification in accounting or finance preferred.

- Previous experience in customer service and accounting roles

- QuickBooks or other similar accounting software experience

- Excellent communication and interpersonal skills.

- Proficiency in accounting software and Microsoft Office Suite.

- Strong organizational skills and attention to detail.

Benefits

·      Starting Pay: $24-$26 per hour

·      Incentives  

·      Medical, Dental, Vision, Life, 401K, and PTO

·      All business mileage and expenses are reimbursed 

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. 

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

·      Primary contact with local medical and nonmedical providers

·      Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals

·      Develop referral relationships and placement providers to reach Company objectives

·      Assists in the development and provider relations of local resources.

·      Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients

·      Develops and executes the Master Care Plan for assigned ECM and CS patients

·      Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being

·      Conducts In-home or Facility Assessments as necessary or required

·      Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives

·      Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person

·      Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

·      Communicates professionally and effectively with patients, families, providers, and team members.

·      Maintains a compassionate and professional demeanor

·      Exhibits and embodies excellent leadership qualities

·      Is an active and devoted team player

·      Anticipates obstacles and challenges, proactively providing innovative solutions

·      Is an effective trainer

·      Possesses excellent oral and written communication skills

·      Exhibits exceptional customer service skills

·      Builds strong relationships and networks

·      Is proficient with technology

·      Is punctual, organized, and efficient

Education and Qualifications:

·      Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care

·      Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment

·      Knowledge of and experience with both clinical and non-clinical services for elderly populations

·      The ability to perform the physical demands of this position include:

•      Sit and/or stand for long periods

•      Navigate stairs, bend, and reach

•      Lift, push, or pull a minimum of 10 lbs.

•      Ability to travel throughout assigned territory as required: Calaveras & Tuolumne County Area

Benefits

·      Starting Pay: $25-28 per hour

·      Incentives  

·      Medical, Dental, Vision, Life, 401K, and PTO

·      All business mileage and expenses are reimbursed